Terms & Conditions cuci7 – Platform Usage Rules for Malaysia

To register for and use the cuci7 platform, you must fully meet all of the following eligibility requirements at the time of registration and throughout the duration of your account use:

• Be at least 18 years old at the time of registration. cuci7 does not permit any individual under the age of 18 to register for or use this platform in any capacity whatsoever.
• Be a resident of or physically located within a geographic region permitted by cuci7 at the time of using the platform.
• Not currently on cuci7's self-exclusion list or any recognised gambling self-exclusion programme.
• Have full legal capacity to enter into a legally binding agreement under the laws applicable to you.
• Register under your own name with accurate, truthful, and up-to-date information — not on behalf of someone else or using a false identity.

During registration, you are required to provide an active Malaysian phone number and verify your identity via an OTP (One-Time Password). cuci7 reserves the right to request additional verification documents — such as a copy of your identity card or bank statement — at any time, particularly before processing withdrawals above a certain amount.

Every cuci7 player is fully responsible for maintaining the security and confidentiality of their account. The following account management rules apply to all players:

• One account per player: Each individual is permitted to own and operate only one cuci7 account. Holding multiple accounts — whether under your real name, an alias, or another person's identity — is strictly prohibited.
• Password security: You are solely responsible for keeping your cuci7 account password confidential. Do not share your password with anyone, including family members. cuci7 will never ask for your password via email, WhatsApp, or any other communication channel.
• Account activity: You are responsible for all activity that occurs within your account. If you suspect your account has been accessed without authorisation, contact the cuci7 support team immediately.
• Updating your information: You are required to keep your personal information in your cuci7 account up to date whenever any changes occur, particularly your phone number and the payment methods you use.
• Personal use: Your cuci7 account is for your personal use only. You are not permitted to use your account on behalf of another person, or to allow anyone else to use your account.

Cuci7 employs a real-time security monitoring system to detect any unusual activity within player accounts. If suspicious activity is detected, cuci7 reserves the right to suspend the account pending investigation, without prior notice.

Cuci7 supports a range of popular and convenient deposit methods widely used by Malaysians in their daily lives. All financial transactions on cuci7 are processed exclusively in Malaysian Ringgit (RM).

Deposit methods accepted by cuci7:

• DuitNow (instant transfer)
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u
• FPX – CIMB Clicks
• Other supported Malaysian FPX bank services

General terms governing cuci7 deposits:

• Minimum deposit is RM10 per transaction.
• All deposits must originate from a payment method registered in your own name. cuci7 does not accept deposits made through accounts or payment methods belonging to another person.
• Cuci7 does not charge any processing fees for deposits. However, third-party payment providers may apply their own charges depending on the method used.
• Successful deposits will be credited to your cuci7 account instantly or within a few seconds, depending on the payment method used.
• Cuci7 reserves the right to decline or delay any deposit deemed suspicious or potentially linked to money laundering activity.

Cuci7 is committed to processing all valid withdrawal requests within the promised timeframe. Below are the terms and procedures for withdrawals on cuci7:

• Minimum withdrawal amount: RM50 per withdrawal transaction.
• Processing time: Standard withdrawals are processed within 5 to 15 minutes after the request is confirmed. cuci7 VIP players enjoy priority withdrawals that are processed even faster.
• Withdrawal method: Funds may only be withdrawn to the same payment method used for the original deposit (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX). This is a standard anti-money laundering policy applied across the industry.
• Identity verification: For withdrawals exceeding RM5,000 within a 24-hour period or RM20,000 within 7 days, cuci7 reserves the right to request additional identity verification before processing the withdrawal.
• Bonus terms: Any bonus balance that has not yet met the wagering requirements cannot be withdrawn. Only winnings derived from actual deposited funds, or from bonuses that have fully satisfied the wagering requirements, are eligible for withdrawal.

Cuci7 reserves the right to suspend or cancel a withdrawal request if there is reasonable suspicion of fraudulent activity, money laundering, or any breach of the Terms & Conditions. In such cases, cuci7 will contact the player via their registered email address or phone number to request further verification.

Cuci7 offers a range of bonuses and promotions from time to time to reward both new and loyal players. All bonuses are subject to specific terms and conditions for each promotion, and players are required to read those terms in full before claiming any bonus.

General principles governing cuci7 bonuses:

• Wagering Requirements: Most cuci7 bonuses carry varying wagering requirements. For example, a bonus with a 20x requirement means you must place bets totalling 20 times the bonus value before any winnings derived from that bonus can be withdrawn. The specific wagering requirements for each promotion are stated on the respective promotions page.
• Bonus validity period: All bonuses have a validity period that must be observed. Any bonus that is unused or whose wagering requirements are not met within the stipulated period will be automatically forfeited without compensation.
• One bonus per player: Each promotion may only be claimed once per player, per household, per IP address, and per payment method, unless otherwise stated in the relevant promotion terms.
• Right to cancel: cuci7 reserves the right to void any bonus claimed through illegitimate means or in breach of the Terms & Conditions, including the use of multiple accounts to claim the same bonus repeatedly.
• Promotion changes: cuci7 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

All bets placed on the cuci7 platform are subject to the following general rules, in addition to the specific rules applicable to each game type or sport:

• Finality of results: All confirmed and settled betting results are final. cuci7 does not accept requests to cancel bets once they have been confirmed, except in specific technical situations outlined in our policy.
• Accuracy of information: Players are responsible for verifying all bet details — including market selection, stake amount, and displayed odds — before confirming. cuci7 is not liable for any errors made by players when placing bets.
• Betting limit: cuci7 sets minimum and maximum bet limits for each match, game, and market. These limits are clearly displayed on every table or betting market before you place your bet.
• Sports Betting — interrupted matches: For Sports Betting on events such as badminton, football, and cricket, if a match is postponed, cancelled, or concluded before the scheduled time, bet settlement will follow the rules established for each respective sport, which can be found in the cuci7 FAQ section.
• Inaccurate odds: In the event of a technical error that causes clearly incorrect odds to be displayed (for example, odds of 100:1 for an obvious winner), cuci7 reserves the right to void the affected bet and refund the stake amount to the player.

For Live Casino games such as baccarat, blackjack, roulette, dragon tiger, and sicbo, game-specific rules are displayed at each game table. cuci7 partners with world-class live casino providers including Evolution Gaming, Pragmatic Play Live, and SA Gaming, all of whom uphold strict fair play standards.

Cuci7 expects all players to behave respectfully and responsibly while using the platform, especially when interacting in live casino games involving real dealers and other players. Players are prohibited from:

• Using offensive, threatening, abusive, or inappropriate language in the cuci7 live casino chat function or any other cuci7 communication channel.
• Using bots, automation, artificial intelligence, or any tool that provides an unfair advantage in gameplay.
• Exploiting any technical bugs or vulnerabilities within the cuci7 system. If you come across a bug, please report it to our support team immediately — this is appreciated and may be rewarded.
• Engaging in any form of collusion or cooperation with other players to manipulate the system in multiplayer games.
• Placing opposing bets (arbitrage betting) using multiple accounts or colluding with other players to guarantee winnings without genuine risk.
• Spreading false or misleading information about cuci7 to the public.

A violation of any of the above prohibitions may result in a warning, temporary suspension, or permanent closure of your cuci7 account, depending on the severity of the breach. In cases of serious fraud or misuse, cuci7 reserves the right to forfeit all balances, deposits, and winnings in the account without compensation.

Cuci7 takes our social responsibility seriously. We believe betting should be an enjoyable form of entertainment — not a source of financial or emotional stress. To that end, cuci7 provides a range of self-management tools that you can access directly from within your account:

• Daily / weekly / monthly deposit limits: Set a limit on how much you can deposit within a given period to keep your betting spending in check.
• Loss limit: Set a limit on how much you are willing to lose in a single session, per day, or per week, after which your account will automatically block further betting.
• Per-session betting limit: Set a limit on how long you can play in a single session before the system prompts you to take a break.
• Temporary account pause: If you feel you need a break from betting, you can choose to pause your account for 24 hours, 7 days, or 30 days.
• Self-exclusion: For players who wish to stop playing for a longer period, self-exclusion options of 6 months, 1 year, or permanently are available. Accounts locked through self-exclusion cannot be reopened before the specified period has elapsed.

If you or someone you know may be experiencing issues related to problem gambling, please visit Responsible Gaming cuci7 for more information and support resources available in Malaysia.

Cuci7 reserves the right to suspend or close any player account without prior notice in the following circumstances:

• The player provided false or misleading registration information.
• The player owns or operates multiple cuci7 accounts.
• The player is involved in fraudulent activity, money laundering, or any other illegal activity.
• The player has breached any term set out in this Terms & Conditions document.
• The player is on an active self-exclusion list.
• The player's account has been identified as belonging to someone under 18 years of age.
• Instructions from relevant authorities or court orders.

If your account is closed due to a breach of the Terms & Conditions, cuci7 reserves the right to retain any remaining balance as compensation for losses incurred as a result of your actions. Conversely, if you wish to voluntarily close your cuci7 account, please contact our support team and any eligible balance will be returned to you in accordance with the established procedures.

Use of the cuci7 platform is at your own risk. To the fullest extent permitted by applicable law, cuci7 is not liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions, server downtime, or network issues that prevent you from accessing the cuci7 platform or that cause an interruption to your bets.
• Errors or delays in data transmission caused by your internet service provider.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Betting or casino game outcomes — all results are final and cuci7 makes no guarantee of winnings to any player.
• Legislative changes or government policy decisions that affect the availability or operation of the cuci7 platform.

Cuci7's maximum liability to a player under any circumstances is limited to the total amount deposited by the player in the 30 days preceding the claim. cuci7 makes no representation or warranty that the platform will operate without interruption at all times.

Cuci7 takes the protection of players' personal data very seriously. All personal information you provide during registration and use of the platform is safeguarded in accordance with Privacy Policy cuci7 in detail, which forms part of these Terms & Conditions.

• All player data is encrypted using 256-bit SSL technology both in transit and at rest.
• Cuci7 does not sell, rent, or share your personal information with third parties for marketing purposes without your consent.
• Your information may be shared with third parties in limited circumstances: to comply with legal requirements, to process your financial transactions through legitimate payment providers, or to conduct fraud-related investigations.
• You have the right to request access to the personal information held by cuci7 about you, and to request corrections where any information is inaccurate.

To fully understand how cuci7 collects, uses, and protects your personal information, please read Privacy Policy kami yang lengkap.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the cuci7 platform, our support team is available to assist you at any time:

• Live Chat: Available directly within the cuci7 platform, 24 hours a day, 7 days a week. This is the fastest way to get help — responses are typically within 2 minutes.
• WhatsApp: Contact us via WhatsApp for enquiries that require further clarification or supporting documents.
• Email: support@cuci7.asia — for detailed enquiries or formal complaints. We respond to all emails within 24 hours on business days.

Cuci7 accepts complaints in both Malay and English. Every complaint will be handled professionally, fairly, and in a timely manner. If you are not satisfied with the resolution provided, you may request a review by a supervisor from our support team.